End User Terms
“ECO Transit Mobile Tickets” Terms and Conditions
Definitions and descriptions
Thank you for using the (“ECO Transit”) mobile ticketing app (the “App”). The App is brought to you by ECO Transit, with mobile ticket sales provided by Masabi LLC (“Masabi”). These terms and conditions will govern the purchase and use of ECO Passes via the App and used on any ECO Transit bus service. ECO Transit and Masabi may modify the terms and conditions relating to mobile ticketing at any time by posting revised terms and conditions. This will not affect any existing terms accepted by you when making your purchase via the App. When downloading the App, you are also agreeing to be bound by these terms.
The App
ECO Transit grants you the right to download, install and use the App on your mobile handset to purchase passes and access information in accordance with these terms and conditions.
Once you have downloaded the App you will be able to purchase tickets to travel with ECO Transit. All tickets purchased through the App are subject to our [Conditions of Carriage] which can be found at https://www.eaglecounty.us/transit.
You do not and will not own the App or any information that is provided to you through it or ECO Transit, but you may use the App in accordance with these terms and conditions solely for the purposes of purchasing and using mobile passes and accessing transport information for your own personal use and not for any other purpose. The App is owned by the ECO Transit and may only be used for your own personal use. You must not try to alter, modify or in any way try to copy or transfer the mobile ticket facility to any other users.
The App is provided to you free of charge. ECO Transit can suspend access to purchasing passes through the mobile application and can do so for any reason. You must ensure that your mobile device has the required version of the relevant operating system.
You are responsible for all data charges incurred when using the app with your mobile phone provider.
Mobile Ticketing and Use
ECO Passes are available to purchase via your mobile phone using the App. Once you have purchased the ticket it will be delivered as an ECO Pass to your mobile phone. ECO Passes sold on the App are for use on ECO Transit services only in the times and in the areas as specified at the time of purchase.
The price you pay for an ECO Pass will be valid for the duration on the ticket and any subsequent price changes during the validity of the ticket will not affect the ECO Pass you have already purchased.
ECO Passes are valid immediately for travel at the time you make your purchase.
Payment for an ECO Pass must be made by credit or debit card. The appropriate payment for the ECO Day will be deducted from your bank account at time of purchase once it has been authorized by your bank. Please note we do not store your debit/credit card details.
ECO Passes are downloaded to your registered mobile device through the App. An internet or cellular connection will be required to activate your tickets.
ECO Passes must be activated prior to you boarding the bus. Please ensure you have sufficient battery charge to show to the driver and/or validate your ticket via an onboard validation device and for the whole duration of your journey, as ECO Transit does not accept any liability for any loss you may incur in the event that you do not have sufficient battery life on your mobile device.
Please allow time for the App to load whilst waiting for the bus. If you are unable to display the ECO Pass on your phone the full cash fare must be paid. No refund will be given.
You may be asked to show your ECO Pass to a bus operator or any member of staff employed by the ECO Transit or local police.
ECO Transit reserve the right to refuse travel on invalid ECO Passes or if used on a stolen phone. The ECO Passes are not transferable and may only be used by the registered phone user, and ECO Passes do not give you priority over other passengers.
A mobile ticket refers to a type of pass valid for use on ECO Transit bus service, which is purchased only the App on an iOS or Android device or any other hand-held device running the appropriate software allowing you to download the App. The security of your mobile phone or pass is your responsibility. In the event that the pass or your mobile phone is lost or stolen, ECO Transit will not provide a duplicate or replacement pass.
Your mobile pass must be displayed clearly on the mobile phone screen to the bus operator every time you board an ECO Transit bus, or when requested by a police officer or bus operator to view the mobile pass. The mobile pass must be retained during your entire trip on an ECO Transit vehicle. Failure to show a valid pass is considered fare evasion and is subject to enforcement actions according to ECO Transit policy and Colorado State or federal laws. If you are unable to show a valid pass, you may be subject to a fine or other enforcement action.
If the mobile pass has been damaged or is not readable in any way, it becomes invalid and a new one must be purchased. If you delete the App you will also delete your mobile passes. If you reinstall the App on the same device it was deleted, your passes will be downloaded to the device. You cannot print or transfer mobile passes.
Your ECO Transit mobile pass will be sold to you via the ECO Transit’s mobile pass partner, Masabi. The mobile pass itself creates a contract between you and ECO Transit for the provision of the transport services that the mobile pass allows you to use. It is ECO Transit that provides these services to you under the mobile pass and in no event will Masabi be responsible for or have any liability to you in relation to these services or their availability or performance (including your use or access to any ECO Transit vehicle, the ECO Transit network, your use of any services provided under your mobile pass or for your use of the App).
Prices and Receipts
When you purchase a mobile ticket or pass on the App, you will be notified of the price before you confirm your purchase. For information on fares please visit the ECO Transit fare information web page at https://www.eaglecounty.us/transit/support. Once you complete your purchase, a receipt will be emailed to the email address you provided.
Changes, Refunds, and Replacements
All refund requests will be reviewed on a case by case basis. In general, mobile passes cannot be replaced, changed, cancelled, or refunded except under very special circumstances, including but not limited to mobile application service disruptions. The decision to replace, change, cancel or refund a mobile pass is made at ECO Transit's sole and absolute discretion. You can submit a request for a refund by calling ECO Transit support line: (970)328-3590 or by submitting an email to: ecotickets@eaglecounty.us. Please note that where a refund is made it shall be for the pass price only. Any other associated fees are non-refundable. Neither ECO Transit nor Masabi shall be obliged to replace, change, cancel, or replace a ticket when ECO Transit has reason to believe that the circumstances prompting the replacement, change, cancellation, or replacement is the result of fraud.
Data charges
The App is free, but data charges may be incurred to you by your cell phone network provider. You are responsible for any such costs. ECO Transit will not take responsibility for any connectivity issues you may experience.
Availability & Updates
The mobile pass can be used on all ECO Transit bus service. Travel is based on fare applicability on ECO Transit services at the time of purchasing a pass. The mobile pass is valid when the ticket is activated on the mobile app after purchase. You may not start your trip on an ECO Transit vehicle until you have a valid pass. Once purchased, the mobile pass will specify the fare type, the validity of the pass and its expiration date. ECO Transit reserves the right to issue updates to the mobile application, in which case you may not be able to continue use of the version of the mobile application installed on your mobile handset without downloading the latest update. ECO Transit recommends that you download and install all updates issued. ECO Transit is not liable for errors which become apparent in old versions of the mobile application.
Materials, Ownership and Restrictions on Use
The mobile ticket app is operated by ECO Transit and is either owned by ECO Transit or its third party licensors (including without limitation Masabi) and any data, text, graphics, images, audio and video clips, logos, icons, software and links and any intellectual property and other rights relating thereto, are and will remain the property of ECO Transit or Masabi or their respective licensors. You may not copy (other than copies made incidentally on your mobile in the course of your use of the mobile ticket app), reproduce, republish, upload, post, transmit or distribute the mobile ticket app or any of its content without the prior written permission of ECO Transit and its licensors. Nor may you: (i) reverse engineer, decompile or seek to obtain the source code to the mobile ticket app except where and to the extent expressly required to be permitted by applicable law; or (ii) make or seek to make derivative works based on the mobile ticket app. Use or downloading of the mobile ticketing app is conditioned on acceptance of the terms and conditions of this agreement. By using or downloading the mobile ticketing app, you agree to such terms and conditions. The mobile ticketing app is supplied to you by ECO Transit and neither Masabi nor any of ECO Transit’s other third-party licensors shall have any liability to you arising out of or in connection with the mobile ticketing app.
Colorado and federal law applies to these terms and conditions and users agree that any dispute between ECO Transit and the users of the mobile ticketing app regarding the mobile application or arising out of or in connection with these terms and conditions are subject to Colorado State courts.
Liability Disclaimer
In no event will ECO Transit be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of your use or access to the mobile ticketing application, including loss of profit or the like whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise. In no event will Masabi be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of or in connection with your use or access to any mobile pass or the mobile ticketing application, including loss of profit or the like whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise. Neither ECO Transit nor Masabi shall be liable for any damage or alteration to your equipment including but not limited to computer equipment, handheld device or mobile telephones as a result of the installation or use of the mobile ticketing application or any mobile pass. Nothing in these terms and conditions shall exclude or limit a person’s liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation or any other liability which cannot be excluded or limited under applicable law.
Legal responsibility
If you lose your mobile phone with a valid ECO Day Pass saved on it, please call our customer support number at (970) 328-3590. Any value remaining on your ECO Day Pass will be transferred to your new mobile phone.
ECO Transit may cease to operate the service at any time, in which case the values of any balance associated with unused tickets at that time will be refunded.
Privacy
The collection, use, and security of information obtained from customers using “ECO Transit Mobile Tickets” are subject to ECO Transit's Privacy Policy, as amended. This policy is consistent with Federal and State laws governing an individual's right to privacy and may be amended from time to time, as deemed necessary by ECO Transit. The Privacy Policy is posted on the ECO Transit website at https://www.eaglecounty.us/transit/policyoverview.
Support
If you have any questions or problems with the mobile applications, please review the FAQs at https://www.eaglecounty.us/transit/faq for answers to the most common questions ECO Transit receives from its users. If that does not answer your questions, please contact ECO Transit Customer Care at: ecotickets@eaglecounty.us and/or (970) 328-3590.
Definitions and descriptions
Thank you for using the (“ECO Transit”) mobile ticketing app (the “App”). The App is brought to you by ECO Transit, with mobile ticket sales provided by Masabi LLC (“Masabi”). These terms and conditions will govern the purchase and use of ECO Day Passes via the App and used on any ECO Transit bus service. ECO Transit and Masabi may modify the terms and conditions relating to mobile ticketing at any time by posting revised terms and conditions. This will not affect any existing terms accepted by you when making your purchase via the App. When downloading the App, you are also agreeing to be bound by these terms.
The App
ECO Transit grants you the right to download, install and use the App on your mobile handset to purchase passes and access information in accordance with these terms and conditions.
Once you have downloaded the App you will be able to purchase tickets to travel with ECO Transit. All tickets purchased through the App are subject to our [Conditions of Carriage] which can be found at https://www.eaglecounty.us/transit.
You do not and will not own the App or any information that is provided to you through it or ECO Transit, but you may use the App in accordance with these terms and conditions solely for the purposes of purchasing and using mobile passes and accessing transport information for your own personal use and not for any other purpose. The App is owned by the ECO Transit and may only be used for your own personal use. You must not try to alter, modify or in any way try to copy or transfer the mobile ticket facility to any other users.
The App is provided to you free of charge. ECO Transit can suspend access to purchasing passes through the mobile application and can do so for any reason.
You must ensure that your mobile device has the required version of the relevant operating system. You are responsible for all data charges incurred when using the app with your mobile phone provider.
Mobile Ticketing and Use
ECO Day Passes are available to purchase via your mobile phone using the App. Once you have purchased the ticket it will be delivered as an ECO Day Pass to your mobile phone. ECO Day Passes sold on the App are for use on ECO Transit services only in the times and in the areas as specified at the time of purchase.
The price you pay for the ECO Day Pass will be valid for the duration on the ticket and any subsequent price changes during the validity of the ticket will not affect the ECO Day Pass you have already purchased.
ECO Day Passes are valid immediately for travel at the time you make your purchase.
Payment for an ECO Day Pass must be made by credit or debit card. The appropriate payment for the ECO Day Pass will be deducted from your bank account at time of purchase once it has been authorised by your bank. Please note we do not store your debit/credit card details.
ECO Day Passes are downloaded to your registered mobile device through the App. An internet or cellular connection will be required to activate your tickets.
ECO Day Passes must be activated prior to you boarding the bus. Please ensure you have sufficient battery charge to show to the driver and/or validate your ticket via an onboard validation device and for the whole duration of your journey, as the ECO Transit does not accept any liability for any loss you may incur in the event that you do not have sufficient battery life on your mobile device.
Please allow time for the App to load whilst waiting for the bus. If you are unable to display the ECO Day Pass on your phone the full cash fare must be paid. No refund will be given.
You may be asked to show your ECO Day Pass to a bus operator or any member of staff employed by the ECO Transit or local police.
ECO Transit reserve the right to refuse travel on invalid ECO Day Passes or if used on a stolen phone. The ECO Day Passes are not transferable and may only be used by the registered phone user, and ECO Day Passes do not give you priority over other passengers.
A mobile ticket refers to a type of pass valid for use on ECO Transit bus service, which is purchased only the App on an iOS or Android device or any other hand-held device running the appropriate software allowing you to download the App. The security of your mobile phone or pass is your responsibility. In the event that the pass or your mobile phone is lost or stolen, ECO Transit will not provide a duplicate or replacement pass.
Your mobile pass must be displayed clearly on the mobile phone screen to the bus operator every time you board an ECO Transit bus, or when requested by a police officer or bus operator to view the mobile pass. The mobile pass must be retained during your entire trip on an ECO Transit vehicle. Failure to show a valid pass is considered fare evasion and is subject to enforcement actions according to ECO Transit policy and Colorado State or federal laws. If you are unable to show a valid pass, you may be subject to a fine or other enforcement action.
If the mobile pass has been damaged or is not readable in any way, it becomes invalid and a new one must be purchased. If you delete the App you will also delete your mobile passes. If you reinstall the App on the same device it was deleted, your passes will be downloaded to the device. You cannot print or transfer mobile passes.
Your ECO Transit mobile pass will be sold to you via the ECO Transit’s mobile pass partner, Masabi. The mobile pass itself creates a contract between you and ECO Transit for the provision of the transport services that the mobile pass allows you to use. It is ECO Transit that provides these services to you under the mobile pass and in no event will Masabi be responsible for or have any liability to you in relation to these services or their availability or performance (including your use or access to any ECO Transit vehicle, the ECO Transit network, your use of any services provided under your mobile pass or for your use of the App).
Prices and Receipts
When you purchase a mobile ticket or pass on the App, you will be notified of the price before you confirm your purchase. For information on fares please visit the ECO Transit fare information web page at www.eaglecounty.us/transit. Once you complete your purchase, a receipt will be emailed to the email address you provided.
Changes, Refunds, and Replacements
All refund requests will be reviewed on a case by case basis. In general, mobile passes cannot be replaced, changed, cancelled, or refunded except under very special circumstances, including but not limited to mobile application service disruptions. The decision to replace, change, cancel or refund a mobile pass is made at ECO Transit's sole and absolute discretion. You can submit a request for a refund by calling ECO Transit support line: (970)328-3530. Please note that where a refund is made it shall be for the pass price only. Any other associated fees are non-refundable. Neither ECO Transit nor Masabi shall be obliged to replace, change, cancel, or replace a ticket when ECO Transit has reason to believe that the circumstances prompting the replacement, change, cancellation, or replacement is the result of fraud.
Data charges
The App is free, but data charges may be incurred to you by your cell phone network provider. You are responsible for any such costs. ECO Transit will not take responsibility for any connectivity issues you may experience.
Availability & Updates
The mobile pass can be used on all ECO Transit bus service. Travel is based on fare applicability on ECO Transit services at the time of purchasing a pass. The mobile pass is valid when the ticket is activated on the mobile app after purchase. You may not start your trip on an ECO Transit vehicle until you have a valid pass. Once purchased, the mobile pass will specify the fare type, the validity of the pass and its expiration date. ECO Transit reserves the right to issue updates to the mobile application, in which case you may not be able to continue use of the version of the mobile application installed on your mobile handset without downloading the latest update. ECO Transit recommends that you download and install all updates issued. ECO Transit is not liable for errors which become apparent in old versions of the mobile application.
Materials, Ownership and Restrictions on Use
The mobile ticket app is operated by ECO Transit and is either owned by ECO Transit or its third party licensors (including without limitation Masabi) and any data, text, graphics, images, audio and video clips, logos, icons, software and links and any intellectual property and other rights relating thereto, are and will remain the property of ECO Transit or Masabi or their respective licensors. You may not copy (other than copies made incidentally on your mobile in the course of your use of the mobile ticket app), reproduce, republish, upload, post, transmit or distribute the mobile ticket app or any of its content without the prior written permission of ECO Transit and its licensors. Nor may you: (i) reverse engineer, decompile or seek to obtain the source code to the mobile ticket app except where and to the extent expressly required to be permitted by applicable law; or (ii) make or seek to make derivative works based on the mobile ticket app. Use or downloading of the mobile ticketing app is conditioned on acceptance of the terms and conditions of this agreement. By using or downloading the mobile ticketing app, you agree to such terms and conditions. The mobile ticketing app is supplied to you by ECO Transit and neither Masabi nor any of ECO Transit’s other third-party licensors shall have any liability to you arising out of or in connection with the mobile ticketing app.
Colorado and federal law applies to these terms and conditions and users agree that any dispute between ECO Transit and the users of the mobile ticketing app regarding the mobile application or arising out of or in connection with these terms and conditions are subject to Colorado State courts.
Liability Disclaimer
In no event will ECO Transit be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of your use or access to the mobile ticketing application, including loss of profit or the like whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise. In no event will Masabi be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of or in connection with your use or access to any mobile pass or the mobile ticketing application, including loss of profit or the like whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise. Neither ECO Transit nor Masabi shall be liable for any damage or alteration to your equipment including but not limited to computer equipment, handheld device or mobile telephones as a result of the installation or use of the mobile ticketing application or any mobile pass. Nothing in these terms and conditions shall exclude or limit a person’s liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation or any other liability which cannot be excluded or limited under applicable law.
Legal responsibility
If you lose your mobile phone with a valid ECO Day Pass saved on it, please call our customer support number at (970) 328-3520. Any value remaining on your ECO Day Pass will be transferred to your new mobile phone.
ECO Transit may cease to operate the service at any time, in which case the values of any balance associated with unused tickets at that time will be refunded.
Privacy
The collection, use, and security of information obtained from customers using “ECO Transit Mobile Tickets” are subject to ECO Transit's Privacy Policy, as amended. This policy is consistent with Federal and State laws governing an individual's right to privacy and may be amended from time to time, as deemed necessary by ECO Transit. The Privacy Policy is posted on the ECO Transit website at https://www.eaglecounty.us/transit/policyoverview.
Support
If you have any questions or problems with the mobile applications, please review the FAQs at https://www.eaglecounty.us/transit for answers to the most common questions ECO Transit receives from its users. If that does not answer your questions, please contact ECO Transit Customer Care at 970-328-2590 or eco@eaglecounty.us.
“ECO Transit Mobile Tickets” Terms and Conditions
Definitions and descriptions
Thank you for using the (“ECO Transit”) mobile ticketing app (the “App”). The App is brought to you by ECO Transit, with mobile ticket sales provided by Masabi LLC (“Masabi”). These terms and conditions will govern the purchase and use of ECO Passes via the App and used on any ECO Transit bus service. ECO Transit and Masabi may modify the terms and conditions relating to mobile ticketing at any time by posting revised terms and conditions. This will not affect any existing terms accepted by you when making your purchase via the App. When downloading the App, you are also agreeing to be bound by these terms.
The App
ECO Transit grants you the right to download, install and use the App on your mobile handset to purchase passes and access information in accordance with these terms and conditions.
Once you have downloaded the App you will be able to purchase tickets to travel with ECO Transit. All tickets purchased through the App are subject to our [Conditions of Carriage] which can be found at https://www.eaglecounty.us/transit.
You do not and will not own the App or any information that is provided to you through it or ECO Transit, but you may use the App in accordance with these terms and conditions solely for the purposes of purchasing and using mobile passes and accessing transport information for your own personal use and not for any other purpose. The App is owned by the ECO Transit and may only be used for your own personal use. You must not try to alter, modify or in any way try to copy or transfer the mobile ticket facility to any other users.
The App is provided to you free of charge. ECO Transit can suspend access to purchasing passes through the mobile application and can do so for any reason. You must ensure that your mobile device has the required version of the relevant operating system.
You are responsible for all data charges incurred when using the app with your mobile phone provider.
Mobile Ticketing and Use
ECO Passes are available to purchase via your mobile phone using the App. Once you have purchased the ticket it will be delivered as an ECO Pass to your mobile phone. ECO Passes sold on the App are for use on ECO Transit services only in the times and in the areas as specified at the time of purchase.
The price you pay for an ECO Pass will be valid for the duration on the ticket and any subsequent price changes during the validity of the ticket will not affect the ECO Pass you have already purchased.
ECO Passes are valid immediately for travel at the time you make your purchase.
Payment for an ECO Pass must be made by credit or debit card. The appropriate payment for the ECO Day will be deducted from your bank account at time of purchase once it has been authorized by your bank. Please note we do not store your debit/credit card details.
ECO Passes are downloaded to your registered mobile device through the App. An internet or cellular connection will be required to activate your tickets.
ECO Passes must be activated prior to you boarding the bus. Please ensure you have sufficient battery charge to show to the driver and/or validate your ticket via an onboard validation device and for the whole duration of your journey, as ECO Transit does not accept any liability for any loss you may incur in the event that you do not have sufficient battery life on your mobile device.
Please allow time for the App to load whilst waiting for the bus. If you are unable to display the ECO Pass on your phone the full cash fare must be paid. No refund will be given.
You may be asked to show your ECO Pass to a bus operator or any member of staff employed by the ECO Transit or local police.
ECO Transit reserve the right to refuse travel on invalid ECO Passes or if used on a stolen phone. The ECO Passes are not transferable and may only be used by the registered phone user, and ECO Passes do not give you priority over other passengers.
A mobile ticket refers to a type of pass valid for use on ECO Transit bus service, which is purchased only the App on an iOS or Android device or any other hand-held device running the appropriate software allowing you to download the App. The security of your mobile phone or pass is your responsibility. In the event that the pass or your mobile phone is lost or stolen, ECO Transit will not provide a duplicate or replacement pass.
Your mobile pass must be displayed clearly on the mobile phone screen to the bus operator every time you board an ECO Transit bus, or when requested by a police officer or bus operator to view the mobile pass. The mobile pass must be retained during your entire trip on an ECO Transit vehicle. Failure to show a valid pass is considered fare evasion and is subject to enforcement actions according to ECO Transit policy and Colorado State or federal laws. If you are unable to show a valid pass, you may be subject to a fine or other enforcement action.
If the mobile pass has been damaged or is not readable in any way, it becomes invalid and a new one must be purchased. If you delete the App you will also delete your mobile passes. If you reinstall the App on the same device it was deleted, your passes will be downloaded to the device. You cannot print or transfer mobile passes.
Your ECO Transit mobile pass will be sold to you via the ECO Transit’s mobile pass partner, Masabi. The mobile pass itself creates a contract between you and ECO Transit for the provision of the transport services that the mobile pass allows you to use. It is ECO Transit that provides these services to you under the mobile pass and in no event will Masabi be responsible for or have any liability to you in relation to these services or their availability or performance (including your use or access to any ECO Transit vehicle, the ECO Transit network, your use of any services provided under your mobile pass or for your use of the App).
Prices and Receipts
When you purchase a mobile ticket or pass on the App, you will be notified of the price before you confirm your purchase. For information on fares please visit the ECO Transit fare information web page at https://www.eaglecounty.us/transit/support. Once you complete your purchase, a receipt will be emailed to the email address you provided.
Changes, Refunds, and Replacements
All refund requests will be reviewed on a case by case basis. In general, mobile passes cannot be replaced, changed, cancelled, or refunded except under very special circumstances, including but not limited to mobile application service disruptions. The decision to replace, change, cancel or refund a mobile pass is made at ECO Transit's sole and absolute discretion. You can submit a request for a refund by calling ECO Transit support line: (970)328-3590 or by submitting an email to: ecotickets@eaglecounty.us. Please note that where a refund is made it shall be for the pass price only. Any other associated fees are non-refundable. Neither ECO Transit nor Masabi shall be obliged to replace, change, cancel, or replace a ticket when ECO Transit has reason to believe that the circumstances prompting the replacement, change, cancellation, or replacement is the result of fraud.
Data charges
The App is free, but data charges may be incurred to you by your cell phone network provider. You are responsible for any such costs. ECO Transit will not take responsibility for any connectivity issues you may experience.
Availability & Updates
The mobile pass can be used on all ECO Transit bus service. Travel is based on fare applicability on ECO Transit services at the time of purchasing a pass. The mobile pass is valid when the ticket is activated on the mobile app after purchase. You may not start your trip on an ECO Transit vehicle until you have a valid pass. Once purchased, the mobile pass will specify the fare type, the validity of the pass and its expiration date. ECO Transit reserves the right to issue updates to the mobile application, in which case you may not be able to continue use of the version of the mobile application installed on your mobile handset without downloading the latest update. ECO Transit recommends that you download and install all updates issued. ECO Transit is not liable for errors which become apparent in old versions of the mobile application.
Materials, Ownership and Restrictions on Use
The mobile ticket app is operated by ECO Transit and is either owned by ECO Transit or its third party licensors (including without limitation Masabi) and any data, text, graphics, images, audio and video clips, logos, icons, software and links and any intellectual property and other rights relating thereto, are and will remain the property of ECO Transit or Masabi or their respective licensors. You may not copy (other than copies made incidentally on your mobile in the course of your use of the mobile ticket app), reproduce, republish, upload, post, transmit or distribute the mobile ticket app or any of its content without the prior written permission of ECO Transit and its licensors. Nor may you: (i) reverse engineer, decompile or seek to obtain the source code to the mobile ticket app except where and to the extent expressly required to be permitted by applicable law; or (ii) make or seek to make derivative works based on the mobile ticket app. Use or downloading of the mobile ticketing app is conditioned on acceptance of the terms and conditions of this agreement. By using or downloading the mobile ticketing app, you agree to such terms and conditions. The mobile ticketing app is supplied to you by ECO Transit and neither Masabi nor any of ECO Transit’s other third-party licensors shall have any liability to you arising out of or in connection with the mobile ticketing app.
Colorado and federal law applies to these terms and conditions and users agree that any dispute between ECO Transit and the users of the mobile ticketing app regarding the mobile application or arising out of or in connection with these terms and conditions are subject to Colorado State courts.
Liability Disclaimer
In no event will ECO Transit be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of your use or access to the mobile ticketing application, including loss of profit or the like whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise. In no event will Masabi be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of or in connection with your use or access to any mobile pass or the mobile ticketing application, including loss of profit or the like whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise. Neither ECO Transit nor Masabi shall be liable for any damage or alteration to your equipment including but not limited to computer equipment, handheld device or mobile telephones as a result of the installation or use of the mobile ticketing application or any mobile pass. Nothing in these terms and conditions shall exclude or limit a person’s liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation or any other liability which cannot be excluded or limited under applicable law.
Legal responsibility
If you lose your mobile phone with a valid ECO Day Pass saved on it, please call our customer support number at (970) 328-3590. Any value remaining on your ECO Day Pass will be transferred to your new mobile phone.
ECO Transit may cease to operate the service at any time, in which case the values of any balance associated with unused tickets at that time will be refunded.
Privacy
The collection, use, and security of information obtained from customers using “ECO Transit Mobile Tickets” are subject to ECO Transit's Privacy Policy, as amended. This policy is consistent with Federal and State laws governing an individual's right to privacy and may be amended from time to time, as deemed necessary by ECO Transit. The Privacy Policy is posted on the ECO Transit website at https://www.eaglecounty.us/transit/policyoverview.
Support
If you have any questions or problems with the mobile applications, please review the FAQs at https://www.eaglecounty.us/transit/faq for answers to the most common questions ECO Transit receives from its users. If that does not answer your questions, please contact ECO Transit Customer Care at: ecotickets@eaglecounty.us and/or (970) 328-3590.
Definitions and descriptions
Thank you for using the (“ECO Transit”) mobile ticketing app (the “App”). The App is brought to you by ECO Transit, with mobile ticket sales provided by Masabi LLC (“Masabi”). These terms and conditions will govern the purchase and use of ECO Day Passes via the App and used on any ECO Transit bus service. ECO Transit and Masabi may modify the terms and conditions relating to mobile ticketing at any time by posting revised terms and conditions. This will not affect any existing terms accepted by you when making your purchase via the App. When downloading the App, you are also agreeing to be bound by these terms.
The App
ECO Transit grants you the right to download, install and use the App on your mobile handset to purchase passes and access information in accordance with these terms and conditions.
Once you have downloaded the App you will be able to purchase tickets to travel with ECO Transit. All tickets purchased through the App are subject to our [Conditions of Carriage] which can be found at https://www.eaglecounty.us/transit.
You do not and will not own the App or any information that is provided to you through it or ECO Transit, but you may use the App in accordance with these terms and conditions solely for the purposes of purchasing and using mobile passes and accessing transport information for your own personal use and not for any other purpose. The App is owned by the ECO Transit and may only be used for your own personal use. You must not try to alter, modify or in any way try to copy or transfer the mobile ticket facility to any other users.
The App is provided to you free of charge. ECO Transit can suspend access to purchasing passes through the mobile application and can do so for any reason.
You must ensure that your mobile device has the required version of the relevant operating system. You are responsible for all data charges incurred when using the app with your mobile phone provider.
Mobile Ticketing and Use
ECO Day Passes are available to purchase via your mobile phone using the App. Once you have purchased the ticket it will be delivered as an ECO Day Pass to your mobile phone. ECO Day Passes sold on the App are for use on ECO Transit services only in the times and in the areas as specified at the time of purchase.
The price you pay for the ECO Day Pass will be valid for the duration on the ticket and any subsequent price changes during the validity of the ticket will not affect the ECO Day Pass you have already purchased.
ECO Day Passes are valid immediately for travel at the time you make your purchase.
Payment for an ECO Day Pass must be made by credit or debit card. The appropriate payment for the ECO Day Pass will be deducted from your bank account at time of purchase once it has been authorised by your bank. Please note we do not store your debit/credit card details.
ECO Day Passes are downloaded to your registered mobile device through the App. An internet or cellular connection will be required to activate your tickets.
ECO Day Passes must be activated prior to you boarding the bus. Please ensure you have sufficient battery charge to show to the driver and/or validate your ticket via an onboard validation device and for the whole duration of your journey, as the ECO Transit does not accept any liability for any loss you may incur in the event that you do not have sufficient battery life on your mobile device.
Please allow time for the App to load whilst waiting for the bus. If you are unable to display the ECO Day Pass on your phone the full cash fare must be paid. No refund will be given.
You may be asked to show your ECO Day Pass to a bus operator or any member of staff employed by the ECO Transit or local police.
ECO Transit reserve the right to refuse travel on invalid ECO Day Passes or if used on a stolen phone. The ECO Day Passes are not transferable and may only be used by the registered phone user, and ECO Day Passes do not give you priority over other passengers.
A mobile ticket refers to a type of pass valid for use on ECO Transit bus service, which is purchased only the App on an iOS or Android device or any other hand-held device running the appropriate software allowing you to download the App. The security of your mobile phone or pass is your responsibility. In the event that the pass or your mobile phone is lost or stolen, ECO Transit will not provide a duplicate or replacement pass.
Your mobile pass must be displayed clearly on the mobile phone screen to the bus operator every time you board an ECO Transit bus, or when requested by a police officer or bus operator to view the mobile pass. The mobile pass must be retained during your entire trip on an ECO Transit vehicle. Failure to show a valid pass is considered fare evasion and is subject to enforcement actions according to ECO Transit policy and Colorado State or federal laws. If you are unable to show a valid pass, you may be subject to a fine or other enforcement action.
If the mobile pass has been damaged or is not readable in any way, it becomes invalid and a new one must be purchased. If you delete the App you will also delete your mobile passes. If you reinstall the App on the same device it was deleted, your passes will be downloaded to the device. You cannot print or transfer mobile passes.
Your ECO Transit mobile pass will be sold to you via the ECO Transit’s mobile pass partner, Masabi. The mobile pass itself creates a contract between you and ECO Transit for the provision of the transport services that the mobile pass allows you to use. It is ECO Transit that provides these services to you under the mobile pass and in no event will Masabi be responsible for or have any liability to you in relation to these services or their availability or performance (including your use or access to any ECO Transit vehicle, the ECO Transit network, your use of any services provided under your mobile pass or for your use of the App).
Prices and Receipts
When you purchase a mobile ticket or pass on the App, you will be notified of the price before you confirm your purchase. For information on fares please visit the ECO Transit fare information web page at www.eaglecounty.us/transit. Once you complete your purchase, a receipt will be emailed to the email address you provided.
Changes, Refunds, and Replacements
All refund requests will be reviewed on a case by case basis. In general, mobile passes cannot be replaced, changed, cancelled, or refunded except under very special circumstances, including but not limited to mobile application service disruptions. The decision to replace, change, cancel or refund a mobile pass is made at ECO Transit's sole and absolute discretion. You can submit a request for a refund by calling ECO Transit support line: (970)328-3530. Please note that where a refund is made it shall be for the pass price only. Any other associated fees are non-refundable. Neither ECO Transit nor Masabi shall be obliged to replace, change, cancel, or replace a ticket when ECO Transit has reason to believe that the circumstances prompting the replacement, change, cancellation, or replacement is the result of fraud.
Data charges
The App is free, but data charges may be incurred to you by your cell phone network provider. You are responsible for any such costs. ECO Transit will not take responsibility for any connectivity issues you may experience.
Availability & Updates
The mobile pass can be used on all ECO Transit bus service. Travel is based on fare applicability on ECO Transit services at the time of purchasing a pass. The mobile pass is valid when the ticket is activated on the mobile app after purchase. You may not start your trip on an ECO Transit vehicle until you have a valid pass. Once purchased, the mobile pass will specify the fare type, the validity of the pass and its expiration date. ECO Transit reserves the right to issue updates to the mobile application, in which case you may not be able to continue use of the version of the mobile application installed on your mobile handset without downloading the latest update. ECO Transit recommends that you download and install all updates issued. ECO Transit is not liable for errors which become apparent in old versions of the mobile application.
Materials, Ownership and Restrictions on Use
The mobile ticket app is operated by ECO Transit and is either owned by ECO Transit or its third party licensors (including without limitation Masabi) and any data, text, graphics, images, audio and video clips, logos, icons, software and links and any intellectual property and other rights relating thereto, are and will remain the property of ECO Transit or Masabi or their respective licensors. You may not copy (other than copies made incidentally on your mobile in the course of your use of the mobile ticket app), reproduce, republish, upload, post, transmit or distribute the mobile ticket app or any of its content without the prior written permission of ECO Transit and its licensors. Nor may you: (i) reverse engineer, decompile or seek to obtain the source code to the mobile ticket app except where and to the extent expressly required to be permitted by applicable law; or (ii) make or seek to make derivative works based on the mobile ticket app. Use or downloading of the mobile ticketing app is conditioned on acceptance of the terms and conditions of this agreement. By using or downloading the mobile ticketing app, you agree to such terms and conditions. The mobile ticketing app is supplied to you by ECO Transit and neither Masabi nor any of ECO Transit’s other third-party licensors shall have any liability to you arising out of or in connection with the mobile ticketing app.
Colorado and federal law applies to these terms and conditions and users agree that any dispute between ECO Transit and the users of the mobile ticketing app regarding the mobile application or arising out of or in connection with these terms and conditions are subject to Colorado State courts.
Liability Disclaimer
In no event will ECO Transit be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of your use or access to the mobile ticketing application, including loss of profit or the like whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise. In no event will Masabi be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of or in connection with your use or access to any mobile pass or the mobile ticketing application, including loss of profit or the like whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise. Neither ECO Transit nor Masabi shall be liable for any damage or alteration to your equipment including but not limited to computer equipment, handheld device or mobile telephones as a result of the installation or use of the mobile ticketing application or any mobile pass. Nothing in these terms and conditions shall exclude or limit a person’s liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation or any other liability which cannot be excluded or limited under applicable law.
Legal responsibility
If you lose your mobile phone with a valid ECO Day Pass saved on it, please call our customer support number at (970) 328-3520. Any value remaining on your ECO Day Pass will be transferred to your new mobile phone.
ECO Transit may cease to operate the service at any time, in which case the values of any balance associated with unused tickets at that time will be refunded.
Privacy
The collection, use, and security of information obtained from customers using “ECO Transit Mobile Tickets” are subject to ECO Transit's Privacy Policy, as amended. This policy is consistent with Federal and State laws governing an individual's right to privacy and may be amended from time to time, as deemed necessary by ECO Transit. The Privacy Policy is posted on the ECO Transit website at https://www.eaglecounty.us/transit/policyoverview.
Support
If you have any questions or problems with the mobile applications, please review the FAQs at https://www.eaglecounty.us/transit for answers to the most common questions ECO Transit receives from its users. If that does not answer your questions, please contact ECO Transit Customer Care at 970-328-2590 or eco@eaglecounty.us.
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