Accessibility & Nondiscrimination

userway ADA
Accessibility & Nondiscrimination
Accessibility Policies and Procedures
ECO Transit is accessible to persons with disabilities. ECO Transit buses are equipped with wheelchair lifts or ramps that enable persons in wheelchairs or persons who cannot navigate steps to ride the bus. Operators are trained to assist riders to use lifts and ramps, and secure wheelchairs, as well as provide information on destinations served. You may travel with your respirator, and/or portable oxygen. Service animals are welcome on board buses and in our facilities. Public information is available in alternative formats upon request.
Reasonable Modification Policy
Passengers with disabilities may request modifications to current service procedures to access the service. To make a request, please call us at 970-328-3557, or email us at Please submit requests at least the day before the trip. ECO Transit will not charge additional fees for passengers requiring reasonable modifications.

If you have a complaint about the accessibility of the transit system or service, or believe you have been discriminated against because of your disability, you can file a complaint. Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident.
How do you file a complaint?
You can call us, download and use our ADA complaint form here, or request a copy of the form by writing or phoning:
ADA Coordinator
ECO Transit
3289 Cooley Mesa Road
PO Box 1070
Gypsum, CO 81637
You may file a signed, dated and written complaint no more than 180 days from the date of the alleged incident. The complaint should include:
  • Your name, address and telephone number. (See Question 1 of the complaint form.)
  • How, why, and when you believe you were discriminated against. Include as much specific, detailed information as possible about the alleged acts of discrimination, and any other relevant information. (See Questions 6, 7, 8, 9, 10, and 11 of the complaint form.)
  • The names of any persons, if known, whom the director could contact for clarity of your allegations. (See Question 11 of the complaint form.)
Please submit your complaint form to the address listed below:
ADA Coordinator
ECO Transit
3289 Cooley Mesa Road
PO Box 1070
Gypsum, CO 81637
Do you need complaint assistance?
If you are unable to complete a written complaint due to a disability or if information is needed in another language we can assist you. Please contact us at 970-328-3557 or
How will your complaint be handled?
ECO Transit investigates complaints received no more than 180 days after the alleged incident. ECO Transit will process complaints that are complete. Once a completed complaint is received, ECO Transit will review it to determine if ECO Transit has jurisdiction.
ECO Transit will generally complete an investigation within 90 days from receipt of a complaint. If more information is needed to resolve the case, ECO Transit may contact you. Unless a longer period is specified by ECO Transit, you will have ten (10) days from the date of the request to send the requested information. If the requested information is not received, ECO Transit may administratively close the case. A case may also be administratively closed if you no longer wish to pursue it.

After an investigation is complete, ECO Transit will send you a written letter summarizing the results of the investigation, stating the findings and advising of any corrective action to be taken as a result of the investigation. If you disagree with ECO Transit’s determination, you may request reconsideration by submitting a request in writing to the Director of ECO Transit within seven (7) days after the date of ECO Transit’s letter, stating with specificity the basis for the reconsideration. The Director of ECO Transit will notify you of the decision either to accept or reject the request for reconsideration within ten (10) days. In cases where reconsideration is granted, the Director of ECO Transit will issue a determination letter to the complainant upon completion of the reconsideration review.
Do I have other options for filing a complaint?
We encourage that you file the complaint with us. However, you may file a complaint with the Colorado Department of Transportation or the Federal Transit Administration:

Colorado Department of Transportation
Division of Transit and Rail
4201 East Arkansas Avenue
Denver, CO 80222
Federal Transit Administration
Region 8
12300 West Dakota Avenue
Suite 310
Lakewood, CO 80228
Fax: 720-963-3333
ECO Transit Nondiscrimation Policy
Title VI of the 1964 Civil Rights Act requires that “No person in the United States shall, on the grounds of race, color or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance.”
Any person who believes that he/she has been aggrieved by an unlawful discriminatory practice on the basis of race, color or national origin by ECO Transit may file a complaint by completing and submitting to ECO Transit the Title VI Complaint form.
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