BallotTrax FAQs

BallotTrax FAQs

userway ADA
BallotTrax FAQs
What is BallotTrax? Why did Colorado start this notification system?
BallotTrax is a free service for voters that allows you to track the status of your ballot from mailed to counted. It lets you know where your ballot is and gives you confidence that your vote was counted.
Colorado continues to innovate to ensure our elections are the best in the nation. This service enables voters to receive notifications by phone, email, or text about the status of their mail ballots, from the time their County Clerk & Recorder mails the outgoing ballot packet, to when their mailed ballot is received and counted.
How do I sign up for BallotTrax?
Go to Eagle County Elections BallotTrax, and enter your first name, last name, date of birth, and residential zip code to access the voter portal or to sign up.
If two people in a household share an email address, can we both sign up using the same email?
Yes, in that case you will get two emails for ballot status messages.  The emails will contain your first and last name so you will be able to tell who is receiving the ballot status message. 
Can I get SMS/text or voice messages instead?
Yes. You can change your notification methods, turn off notifications, modify contact hours, or check the status of your mail ballot at any time, at Eagle County Elections BallotTrax
I signed up for BallotTrax text notifications and received a confirmation text.  Am I required to respond 'yes'?
Yes. BallotTrax wants to make sure they have your correct text information and confirm you want to receive text messages. If you do, simply respond yes. 
If I don't sign up or I opt-out, will I still get my mail ballot?
Yes. This is only a tracking system and does not change your voter registration or affect the receipt of your mail ballot in any way.
Is there a fee or cost to get these notifications about my mail ballot?
No. It’s free to all Colorado voters.
I'm unable to login. What am I doing wrong?
The most common mistake is using an alias when logging in. Voters must login with their name, date of birth and residential (home address) zip code exactly how it appears on their voter registration. For example, if a voter’s first name is James and the voter attempts to login as Jim, they will be denied access.

Another issue is having a canceled, incomplete or inactive voter registration. Make sure your registration is active and up to date! To check your voter registration, go to www.GoVoteColorado.gov or contact Eagle County Elections at elections@eaglecounty.us, or 970-328-8715.
Will my ballot remain confidential?
Voters’ ballot & vote remain confidential.  BallotTrax provides updates to voters on the status of their mail ballot by tracking their ballot envelope (not their ballot).
Is my voter information private?
Yes. The information you provide is used only for the purpose of sending messages regarding ballot status. BallotTrax will not sell or share that information with any other person or company. Voters may opt-out at any time. Simply login to the Eagle County BallotTrax portal, unselect the notification methods you are opted in for, and click “Update.”
Is BallotTrax secure? How can I know for sure?
The State of Colorado has rigorous security requirements. BallotTrax has met the Secretary of State requirements.
Will my email be shared, sold, or used by anyone other than the elections division?
No. The information will not be used for any other purpose except to send messages regarding your mail ballot status.
Please put me on a no contact list.
You can opt-out at any time. Simply login to the Eagle County BallotTrax portal, unselect the notification methods you are opted in for, and click “Update.”  You may also contact Eagle County Elections at elections@eaglecounty.us or 970-328-8715 for assistance. 
I'm a confidential voter. Can I use the system?
No. As a confidential voter you are not included in any public voter lists, so you are not able to enroll in BallotTrax. Please contact Eagle County Elections at elections@eaglecounty.us or 970-328-8715 for information on the status of your ballot.
When will I begin to receive notifications?
Ballots for the June 25, 2024 Primary Election will be mailed to active registered voters the week of June 3. Messages about the status of your ballot will begin once ballots are mailed. If you have signed up for BallotTrax notifications but haven’t received a notification after ballots are mailed, please contact Eagle County Elections at elections@eaglecounty.us or 970-328-8715 for assistance.
Does BallotTrax update my voter registration?
No. BallotTrax will not update your voter registration. To update your voter registration please go to www.GoVoteColorado.gov, stop into an Eagle County vote center, or contact Eagle County Elections at elections@eaglecounty.us or 970-328-8715 for assistance.
Does BallotTrax work for voters with disabilities?
Yes. We can update your BallotTrax preferences to include voice messages. Please contact Eagle County Elections for assistance at elections@eaglecounty.us or 970-328-8715.
ecg tv