Emergency Management

Contact Us

  • Phone: 970-328-3545
    Fax: 970-328-8694

    Emergency Management
    P.O. Box 850
    Eagle, Colorado 81631


    Call 9-1-1 for emergencies
    or 970-479-2201

Public information and emergency warning services upgraded

Contact: Jennifer Kirkland, Vail Public Safety Communications, 970-477-3413
               Barry Smith, Eagle County Emergency Management, 970-328-3545
June 12, 2014 – The Eagle County Telephone Service Authority, also known as the 9-1-1 Board, has upgraded its public information and warning services system to better serve residents, second homeowners, property managers and others who may not get notifications through traditional 9-1-1 call backs. The automated voice notification system, powered by Everbridge, is used to disseminate emergency information over the phone, such as evacuation notices or other emergency information, based on location. While landline phone numbers are automatically included in the system database, additional numbers, including wireless, may be added to the service and associated with a location at www.vail911.com/signup.
The new system replaces the one previously in use so those who have registered numbers in the past must create a new account. Anyone may subscribe; however, it may be of particular importance to those without landline phones; those with Voice over Internet Protocol (VoIP) numbers such as Vonage or XFINITY Voice; and second homeowners.
The public information and warning service is available for residences and businesses in the Eagle Valley from the top of Vail Pass and Tennessee Pass west to Bair Ranch, including the Sweetwater area, and north to the Routt County line. Eagle County residents who live in the Roaring Fork Valley receive notification services from the Aspen/Pitkin County Communications Center.
In addition to the public information and emergency warning services system, all residents are strongly encouraged to subscribe to EC Alert at www.ecalert.org. The service is customizable and provides citizens with useful information and emergency updates by sending messages to a variety of devices, including email accounts and cell phones. Registration to EC Alert is free, although text messaging fees may apply based on individual cell phone plans.
The Eagle County Telephone Service Authority is a 6-member board appointed by the Eagle County Commissioners and is responsible for managing the funds collected from the telephone carriers, both landline and wireless. These funds are in the form of a surcharge on each telephone line, which in Eagle County is $1.25 per month. The funds are statutorily required to be spent on items directly related to providing the service of 9-1-1.
For more information, contact Jennifer Kirkland, Vail Public Safety Communications, at 970-477-3413.