ECO Transit Guest Expectations
ECO Transit strives for safety in all areas. We ask that everyone ride our buses responsibly, watching for their own well-being and that of others. Please be respectful of ECO property and ECO passengers. Please report all threatening or discourteous behavior to ECO staff immediately.
- No passengers are permitted forward of the yellow standing line per federal law. Passengers who choose to stand do so at their own risk.
- No flash photography or laser pointers
- Items that may blind the bus operator are not permitted to be used on board or at bus stops.
- All bus stops are by request.
- The bus does not stop at unattended bus stops (stops with no guests waiting); guests on board the bus must use the stop request cord/bell to alert the bus operator to stop at the next bus stop. Please pull the cord/bell one block from the bus stop at which you wish to be dropped. At night, it is helpful if you open your cell phone so the light comes on and wave it back and forth so that the bus operator can better see that someone is waiting at the bus stop.
- Please be on time. The times stated on the schedule are leave/departure times.
- You are an essential part of ECO Transit’s on-time performance. If you are farther than five (5) feet away from the bus stop, we are unable to wait. Bus operators when on schedule and at their discretion may hold at a bus stop for an incomplete boarding party or connection.
- All times on our posted schedule are subject to traffic, construction and weather conditions. If we are running behind due to conditions beyond our control, it is because we are, first and foremost, concerned about the safety of our guests. We apologize, but safety always comes first.
- All items that are carried onto the bus by passengers must be under the control of that person and shall not obstruct the aisle or exits in any way. Items shall be no larger than an oversize suitcase; it must fit in the seat with the guest. When the capacity of the bus necessitates the need for that seat, objects that will not fit on the lap of a guest are not allowed.
- Any articles with an offensive odor or prone to spilling shall be contained, or they shall not be permitted on board.
- Bus operators may assist guests with the loading of items at their discretion.
All animals are prohibited from riding ECO Transit buses, subject to the following limited exceptions:
- Legitimate service animals under the control of a guest with a disability as permitted by the Americans with Disabilities Act for a disability-related service.
- Animals stored in an approved carrier under the control of a responsible guest.
- Any guest traveling with an animal may be expelled if the animal’s behavior compromises the safe operation of ECO Transit services or otherwise poses a threat to the health, safety, and welfare of the public.
- Bicycles other than manufactured collapsible and in a bike-specific bag, are not allowed on a bus as they present a safety hazard to others.
- Bicycles are allowed on the bike rack year round; however, the bike racks may only be utilized during daylight hours. Bike racks are a first come, first served basis. Use of the bicycle rack is at your own risk and you must be able to load your own bicycle.
- Skis and snowboards are allowed on the bus; however, must be under the control of the passenger and may not be laid on a seat or the floor.
- Fishing poles shall be disassembled; no exposed hooks shall be permitted.
- Skateboards, roller blades, roller skates and roller shoes are permitted on buses; however they may not be worn/in-use on the bus and must be in the passenger's control at all times. Kayaks, canoes, rafts or inflatables are considered oversize and are not permitted on the bus, unless in a manufactured bag that can fit in the seat with the passenger.
Children under 8 years of age must ride with adult supervision.
Children shall be removed from the stroller, and the stroller must be collapsible and must fit in the seat with the guest.
Transit vehicles are exempted from Colorado’s child passenger safety laws.
- Flammable liquids and/or explosives shall not be transported on any ECO Transit bus, even if they are in a proper carrying container.
- Containers that have been designed for and have carried flammable liquids shall not be permitted on any ECO Transit bus (i.e., labeled gas containers, etc.).
- No hazardous materials are permitted on board, at bus stops, or at transit facilities.
- All types of batteries are prohibited.
Firearms and weapons are NOT permitted on the bus. This includes paint ball weapons, as well as pellet and BB guns. Law enforcement officers with proper identification are exempt from this policy.
Guests with two-wheel personal grocery carts may ride an ECO Transit bus provided the following guidelines are adhered to:Carts must NOT be left in the aisle of the bus at any time.
- The cart does not have any sharp edges.
- The cart will fit between seats with the guest.
iPods, Radios, Personal Sound Devices
Volume must be kept at an acceptable level, which does not interfere with safety or annoy other passengers. We suggest that headphones be used while on board.
Food and Beverage
No food or beverages may be consumed while on board. Beverages (non-alcoholic) may be allowed on board in a spill proof container.
No open alcoholic beverages may be brought on board or consumed at any bus stop or transit facility. No person may ride ECO Transit who is visibly intoxicated and not in control of their own person.
Smoking is not permitted on board a vehicle. Smoking is prohibited within 15 feet of a transit facility or vehicle.
No drugs, including marijuana, may be brought on board or used at any bus stop or transit facility. Possession or selling of illegal drugs, including marijuana, while using ECO Transit will be reported to law enforcement.
Remaining on board a public transit vehicle without a destination, or loitering at a public transit station or designated bus stop is not permitted.
Foul Language, Disruptive Behavior
Foul language and disruptive behavior will not be tolerated. You will be asked to disembark or be denied boarding for inappropriate behavior.
ECO Transit is not responsible for lost or stolen passes. No refunds, credits, or discounts will be issued for lost or stolen passes. Passes that are misused will be confiscated and revoked.
Lost and Found
Please call ECO Transit Dispatch at 970-328-3520 for items lost on buses. ECO Transit is not responsible for any damage or loss of property.
ECO Transit is a fixed route transit system. By Federal Law, we are prohibited from picking up or disembarking any passenger anywhere that is not a designated bus stop. Once we pass a bus stop, we cannot stop the bus until the next bus stop.
ECO Transit Para Transit Service:
To request eligibility paperwork please call 970-328-3520 to obtain a copy by fax, email, or postal mail.
Statement of Rights:
In accordance with the provisions of the Americans with Disabilities Acts and Civil Rights Act of 1964, Eagle County Government (ECO Transit) does not discriminate on the basis of disability, race, color, national origin or gender. For more information about these statutes, or to file a complaint, contact ECO Transit’s designated Disability Rights and Title VI Coordinator.
ECO Transit Operations Manager
P.O Box 1070
Gypsum, CO 81637
Information in non-English alternative formats may be obtained through the contact listed above. This information is provided as a courtesy. ECO Transit’s complete policy and procedure manual is available upon request. The above documents are on display at the Vail Transportation Center as required. For any questions related to ECO Transit’s System Use Policies or Procedures, or if you have a suggestion, comment, or complaint please contact ECO Transit Dispatch at 970-328-3520.
You are responsible for ECO Transit’s growth and success.
If you have a suggestion, comment, or complaint, please contact us.